At Noman Mall, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, our refund and return policy outlines the procedures to follow to ensure a smooth and efficient process.
1. Return Eligibility
Items must be returned within 15 days from the date of purchase.
Products must be unused, in the original packaging, and in the same condition as received.
A receipt or proof of purchase is required for all returns.
2. Non-returnable Items
Perishable goods such as food, flowers, newspapers, or magazines.
Personal care items such as intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Downloadable software products.
Some health and personal care items.
3. Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
4. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [your email].
5. Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@nomanmall.com and send contact +92 330 500 33 99
7. Shipping Returns
To return your product, you should mail your product to: contact@nomanmall.com
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
8. Contact Information
For more information, contact us at contact@nomanmall.com or +92 330 500 33 99